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Who handles my claim at QBE?

We’ve had some really positive feedback about the excellent claims specialists at QBE. Fast, efficient and expert are some of the admiring words we’ve heard. But who are the good folks and what do they look like?

I asked the guys to give us a quick bio and photograph so if you ever need to chat, you will know a little bit more of who you are speaking with.

Kiera O’Connell Goral, Esq.  KG-photo

Tel:         (972) 398-8491


Kiera O’Connell Goral serves as Assistant Vice President for QBE Specialty Program Claims.  Kiera manages a team of claims attorneys and TPAs on several large programs including accountants and wealth management advisors, insurance agents and brokers, title agents, mortgage brokers, architects and engineers, long-term care, emergency room physicians and miscellaneous professionals. Prior to joining QBE in 2015, Kiera worked with XL Catlin as Senior Claims Counsel where she was responsible for miscellaneous professional liability claims. A licensed attorney in Florida and Texas, Kiera practiced in both states for almost ten years before making the switch to the insurance industry. Kiera is a sought after speaker at national and regional conferences on topics including professional liability claims and risk management

Courtney C. Kasper, Esq. CK Photo

Tel: (972) 398-8689


Courtney joined QBE in March 2016, as a Senior Claims Technical Specialist. In her current role, Courtney handles and provides oversight for claims involving accountants, wealth management advisors and insurance professionals. A licensed Texas attorney, prior to joining QBE, Courtney was in private practice for five years where she gained extensive experience handling both insurance litigation and coverage matters. Courtney is a graduate of Southwestern University, B.A. Political Science, and Southern Methodist University Dedman School of Law, Juris Doctorate.

Jeff Goode, JD, CPCUJG Pic

Tel:         (972) 398-8749


Jeff is a Senior Claims Technical Specialist with QBE North America.  After graduating from St. Mary’s University School of Law, Jeff practiced law as a trial attorney with a large insurance defense firm in Dallas, Texas.  For the last 20+ years, he has worked as a claims professional in the insurance business, with a particular emphasis on professional liability claims.  Jeff obtained his CPCU designation in 2004 and has been with QBE since 2017.

If you have any questions about a claim, these are the professionals you should call.  Of course, if it’s a pre-claim situation call Ralph Picardi on the claims hotline. Contact details are here.


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